Terms & Conditions

Payment

The Eighth Letter orders must be pre-paid online. If alternative orders are made via telephone, payment must be made via proforma invoice, credit card or direct deposit. No orders will be posted until full payment is received.

Prices
Prices shown on the website are exclusive of GST. GST will be added when the customer proceeds to the checkout. We reserve the right to alter these prices at any time unless prior invoiced.

Delivery
Delivery and time frames will be determined at the time an order is placed. Delivery and time frames may change at any time subject to availability of products in stock. If products ordered are temporarily unavailable, you will be contacted to be advised of the delay. You may choose to have the products placed on back order and delivered as soon as they are back in stock or alternatively choose to have a refund processed on your credit card. No liability is assured for any loss or damage caused by any delay in delivery. Once stock is dispatched The Eighth Letter is not liable for loss or damage from any cause including freight & delivery.

Handmade / Natural products
A selection of The Eighth Letter products are hand made and or made from natural materials such as real leather, hide, raffia etc. There may be slight differences in colour, texture & characteristics due to this nature, the buyer accepts this when the order is placed. It will not be considered a fault and therefore no credit will be issued.

WHOLESALE

Exclusivity
Approval is needed before becoming a stockist. This allows us to determine the proximity of your store to other stockists in the area. Proximity and exclusivity will be evaluated case by case and a number of factors will be considered. If you don’t place a re-order within 6 months, The Eighth Letter will consider the stockist time to be lapsed and exclusivity will be void.

Sales Outlets / Website and online sales
You are only authorised to sell through the retail store that you listed on your initial application to The Eighth Letter at the address given. Secondary stores, website and online sales must receive prior approval. If your retail store has online sales attached, please advise The Eighth Letter. The Eighth Letter does not allow its products to be sold at online auction sites or through markets without written permission.

Copyright and Images
This website is owned by The Eighth Letter (ABN: 96610492763), and subject to copyright. We would love you to use any of our images for promotional purposes, so please request imagery via email.

Returns
Once the invoice is paid in full, all stock remains the property of the buyer. There are no returns or exchange on any items ordered due to change of mind. Any faulty goods or problems must be reported via email or telephone within 10 days of receipt. Please do not return goods before contacting The Eighth Letter. Should we ask you to return goods you must obtain a postage receipt / return authorization number and that will be credited against your account.

Privacy Policy
Any personal information that you provide to us including your name, address, telephone number and email address will be treated confidentially and will not be released, sold or rented to any entities or individuals outside of The Eighth Letter. We do however reserve the right to list your store's contact details in listed stockists on our website or to provide these details to a potential customer upon request.

Enquiries
The Eighth Letter Pty Ltd
Hayley Smart
0428 849 940
admin@theeighthletter.com.au / hayley@theeighthletter.com.au
28 Banksia Street, Lucindale, South Australia, 5272